The Honu GuaranteeUpdated 8 days ago

Honu paddleboards & paddles come with a 30-day risk-free return policy and our famous 4-years total-care manufacturers warranty

30-Day Risk-Free Returns

If your Honu products turn up and you don't love it, all you need to do is re-pack them into the original packaging and organise pickup by emailing support. As long as the item is in a new or unused condition, we will refund you in full upon receipt. This guarantee applies to all products.

4-Years Total-Care Warranty

This warranty covers manufacturing defects only and does not extend to damage caused by normal wear and tear, misuse, accidental damage, or modifications made by the customer. Proof of purchase is required to make a claim.

Your board is covered by our comprehensive 4-Year Total-Care Warranty, split into two periods of protection:

Years 1–2

We will repair or replace your board on a new-for-old basis if any manufacturing defect arises, including but not limited to loose seams, faulty valves, or traction pad delamination.

• If the issue is minor, we will arrange a fast, convenient repair with minimal disruption to you.
• If we determine that replacement is the appropriate remedy, a new board will be dispatched immediately upon confirmation of the defect and warranty eligibility.

Years 3–4: Repair Centre Coverage

For defects that arise in years three and four remain fully covered; however, the board must be returned to our authorised repair centre for assessment and remedy.

• The customer is responsible for arranging and covering the cost of shipping to our repair centre.
• Once received, we will repair or replace the board on a new-for-old basis and return it to you promptly without charge. 

* Excludes composite boards.

Product Registration

If you purchased your board directly from Honu, you do not need to register your board.

Register your board here: Product Registration

Repairs

If your board is damaged and needs repair, we will support you to have the repair done to ensure your board stays on the water and out of the landfill. 

Upon confirmation of the damage, and valid purchase or registration, Honu will provide you with the spare parts and materials needed free of charge, plus send you the list of authorized repair centres that can carry out the work. 

Exclusions & Limitations

The following exclusions and limitations apply. 

• Warranty is only provided to the original purchaser. 
• Products must be registered, or purchased from Honu
• Excludes the following parts & accessories 
  • Fins 
  • Pump and pump hose
  • Bag 
  • Leash

Making a Claim

If your Honu paddleboard has any issues, either warranty or repair-related, you can start a claim by sending an email based on your region.

Australia - Email: [email protected]

United States- Email: [email protected]